Privacy Policy
Owltech Solutions respects your right to privacy and is committed to safeguarding the privacy of our customers, website visitors, and stakeholders. This policy sets out how we collect and treat your personal information.
We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) as a matter of best practice, even though we are a small business not legally required to comply under the Act. Our aim is to be transparent in how we manage personal data and provide peace of mind to users of our website.
Collection of Personal Information
Owltech Solutions only collects personal information that you voluntarily provide when communicating with us. This includes, but is not limited to:
- Name
- Email address
- Phone number (optional)
- Any other personal information you submit via our contact form or direct email
We do not collect sensitive information and do not store any personal information on our website or hosting infrastructure. All submissions through the contact form are sent directly to our secure email inbox and are not stored elsewhere.
We do not use this information for marketing purposes unless you have explicitly requested or agreed to receive such material.
How We Collect Your Personal Information
We collect personal information in a variety of ways, including when you:
- Contact us through our website’s contact form
- Communicate with us by email, phone, or direct message
- Engage with us during service delivery or consultation
At all times, we aim to collect only the minimum amount of personal data required to respond to your enquiry or deliver the services you request.
Use of Your Personal Information
Owltech Solutions may use the personal information we collect from you for the primary purpose of:
- Responding to your enquiry
- Providing services or information you have requested
- Communicating with you regarding your engagement with us
We will not disclose your personal information to third parties without your consent unless required or authorised by law.
Website and Data Security
We take reasonable technical and organisational measures to secure our website and digital infrastructure from misuse, interference, loss, and unauthorised access or modification.
This includes:
- SSL encryption of our website (HTTPS)
- Email security and spam protection measures
- Regular maintenance and monitoring for vulnerabilities
Unauthorised Access
Attempts to compromise our website — including hacking, introducing malicious code, denial-of-service (DoS/DDoS) attacks, or unauthorised data access — are strictly prohibited. Such behaviour may result in criminal prosecution under the Criminal Code Act 1995 (Cth) and Cybercrime Act 2001 (Cth).
Cookies and Web Tracking
Our website may use basic cookies to improve user experience, such as remembering your preferences or tracking performance analytics (e.g., number of visits, time on site). These cookies do not collect identifiable personal information.
You may refuse the use of cookies by adjusting your browser settings. Note that disabling cookies may affect website functionality.
Third-Party Services and Links
Our website may contain links to external websites. These links are provided for convenience and informational purposes only. Owltech Solutions is not responsible for the privacy practices or content of any third-party sites.
We recommend reviewing the privacy policies of any website you visit via a link from our site.
Accessing and Updating Your Personal Information
You may request access to the personal information we hold about you or request corrections if you believe it to be inaccurate, incomplete, or outdated. While we do not permanently store user data, we will take reasonable steps to fulfil your request if data is still held in our email communications.
Please contact us using the details below if you would like to request access, correction, or deletion.
Complaints and Concerns
If you have a complaint or concern about our handling of your personal information, we encourage you to contact us first. We will respond to all privacy-related enquiries and complaints in a timely manner.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Contacting Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at:
Owltech Solutions
Email: privacy@owltechsolutions.com.au
Location: New South Wales, Australia
Changes to This Privacy Policy
This policy may be updated from time to time to reflect changes in our business practices or legal obligations. Any changes will be published on this page with an updated date.
Last updated: 24 May 2025